1. Return Policy

Return Policy

Like many companies, we guarantee our products; if an item hasn’t met your expectations, please contact us at 888.400.4084 or via email info@publicidentity.com.

If you have any questions about our guarantee, please, email us at info@publicidrntity.com or call us at 888.400.4084 (Local & International).

Returning by mail

  • Within the US: Items can be returned via UPS, FedEx or mail.. Please Note: We cannot accept CODs or courier deliveries.
  • Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.

Please note: Our Processing Center cannot accept returns in person. Mail returns to: [ Public Identity, 1220 S Boyle Ave, Los Angeles CA 90023 - USA ]

2. Privacy Policy

Our privacy policy is very simple: none of the personal information that is part of your order will be shared with outside parties. Your email address, name, living address, what you purchase, or any other information that may be gathered from your visit at publicidentity.com will not be given to any other organizations of any kind. Registering in our customer database follows the same rules as above, and is only provided as a convenience for you to speed up the ordering process if you order frequently.

3. Terms and Conditions

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.

Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Exchanges and refunds are granted on a case-by-case basis.

Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints

Any complaints about items or sellers may be sent to our support team: info@publicidentity.com or 888.400.4084. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.These terms and conditions are subject to change.

4. Shipping policy

Orders will only be shipped to addresses within the United States. NOTE: Orders cannot be shipped to a PO Box.

Custom orders will be shipped within 7 – 20 working days depending on factory production schedules.

All orders will be shipped via UPS or FedEx. UPS or FedEx tracking numbers will be e-mailed to you so you can check your shipment status at www.ups.com or www.fedex.com.

For UPS Ground delivery, you can get an estimate of delivery time by visiting the UPS Time-in-Transit map.

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